Frequently Asked Questions
Everything you need to know about stepping up your style with LacedUp.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Are your products ethically sourced?
Yes, LacedUp is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I track my package in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.